Dear friends, members and guests,
In light of the continuing and evolving COVID-19 global pandemic, we have taken the difficult decision to postpone the New Zealand Ball again.
This decision reflects the changing situation in Thailand, the operational restrictions on the event, the fundamental importance we attach to the health and well-being of our guests, and communities, and our continued full commitment to doing all we can to support comprehensive efforts underway to combat Covid-19.
Our decision was taken following discussions with our event partners, sponsors and suppliers. We also carefully considered the current advice from the World Health Organisation, and considered measures being taken by Governments and organisations to mitigate the risks associated with Covid-19.
Please be assured that we are working to ensure the Ball can proceed at a time that is both appropriate and safe. This includes continuing to work closely with our sponsors and stakeholders to reschedule. We apologise for any inconvenience this decision may cause, but hope you will understand the reasons that we took it.
No doubt, many of our guests will have lots of questions about tickets, refunds and hotel bookings, so please visit our FAQ's below. If you have any other questions, please feel free to contact us by email at firstname.lastname@example.org
We look forward to your continued support for this great event, as we continue to look forward to welcoming you to it in the near future.
New Zealand Society Thailand & New Zealand-Thai Chamber of Commerce
Frequently Asked Questions
1. What is the new date of the NZ BALL?
At this stage we aim to hold the event when it is operationally viable, safe and appropriate. So hold on to your tickets!
2. Why aren't you setting a new date?
We have taken a number of factors into consideration. including the evolving situation of the global pandemic, operational constraints and government restrictions.
3. Why don't you just cancel the event?
The New Zealand Ball 2020 was just 2 weeks away from taking place before COVID-19 was declared a global pandemic. Hotels, flights, suppliers and event partners had already been paid, and deposits made to various parties. We have worked with those partners who have kindly agreed to hold our deposits, ensuring that we can still deliver Asia's BEST BALL, when the time is right. As not-for-profit organisations, we are grateful to all of our event partners who have supported us in this way.
4. I am leaving Thailand. What happens to my ticket/s?
If you are leaving, please submit a refund request below. If we need any further information or documents, we will get in touch with you. If someone else booked your ticket with theirs, please ask that person to request the refund.
5. I have changed my mind and I would like to get a refund of my ticket/s. Is this possible?
While you can still hold onto your tickets to one of Asia's most popular events, if you would like a refund, we are more than happy to facilitate this. If someone else booked your ticket with theirs, please ask that person to request the refund.
6. I still have booked accommodation. Can I get a refund?
Bookings made using the NZ BALL accommodation code via the Official AVANI website
Please contact the AVANI directly. Refund requests will also be processed by the hotel
Non refundable bookings made via the Official AVANI website
Please contact the Avani directly to request a refund consideration
Non refundable bookings made via external websites (AGODA, BOOKING.COM, EXPEDIA, HOTELS.COM etc.)
You will need to contact the company you booked with to initiate a refund/credit request.
TICKET REFUND REQUEST
On behalf of the New Zealand Society Thailand Committee and the New Zealand-Thai Chamber of Commerce Committee, we again want to thank you for your support to date. Refunds will be processed as the bookings were received. This means the original credit card or bank account will be credited. It also means that the person who booked the tickets will need to make the request for a refund.
We are currently working at a reduced capacity, sometimes remotely. We ask for your patience as we work through your requests.
Refund Request Period:
Like many others, we are currently working in an unpredictable environment. We will try our hardest to reply to those who have made requests as soon as we can.
NZS & NZTCC Whanau